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Course Description Course Name : Quality Management Course Code : MG 464 Course Type : Optional Level of Course : First Cycle Year of Study : 4 Course Semester : Spring (16 Weeks) ECTS : 6 Name of Lecturer(s) : Assoc.Prof.Dr. ARZU UZUN Learning Outcomes of the Course : Take data related to quality and improve information by using scientific, social and ethical responsibility Fictionalise a problem in the area of quality, develop solution methods, evaluate results, and apply when required Develop new strategical approaches and solutions to the unexpected complex cases in the applications of the quality area Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : Transferring the basic principles, content and methods of total quality management. Course Contents : Includes the subjects of restructuring of management processes, participative management, quality management standards, customer orientation. Language of Instruction : Turkish Work Place : Classroom   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 5-S Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 2 Restructuring of management processes Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 3 Restructuring of management processes - Benchmarking Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 4 Participative management - Quality improvement groups Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 5 Quality Management Standards Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 6 Total productive maintanence Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 7 Customer orientation Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 8 Mid-term exam Studying for exam Written exam 9 Continuous improvement and other principles Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 10 Problem solving techniques Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 11 Problem solving techniques Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 12 Statistical process control Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 13 Statistical process control Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 14 Quality economy Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 15 Quality prices Reading of related chapter from the coursebook Lecturing with ppt slides, inclass discussion 16/17 Final exam Studying for exam Written exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)  Benchmarking for competitive Advantage, R.J. Boxwell, McGraw Hill,USA.  Quality from Customer Needs to Customer Satisfaction,B. Bergman, B. Klefsjö, McGraw Hill, London  Beyond Total Quality Management, G.Bounds, L. Yorks, M. Adams, G. Ranney, McGraw Hill, Singapore  Quality Circles – A Guide to Participation and Productivity, O.Crocker, C. Charney, J. Chiu, Methuen USA  TOPLAM KALİTE YÖNETİMİ , Ahmet Kovancı, Sistem Yayıncılık, 2nd ed. Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 100     Homeworks/Projects/Others 0 0 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Contribution of the Course to Key Learning Outcomes # Key Learning Outcome Contribution* 1 Use the basic enterprise resource planning (ERP) softwares 4 2 List and define the concepts of business management, and explain their relations to each other 3 3 List and define the fundamental conceptual models, numerical and statistical techniques of business administartion and identify their advantages and disadvantages. 2 4 List and define the relationship between the basic concepts of economy and business management ; indicate the strong and weak sides of each method. 3 5 Explain how to create the fundamental conceptual models and how to apply numerical and statistical techniques that are used in business administration. 2 6 Explain how to interpret the results gathered through the application and/or implementation of conceptual models and/or numerical and statistical methods of business management. 2 7 Determine appropriate methods to solve business problems 4 8 Evaluate the results that are obtained from applications of business management methods 4 9 Use the basic numerical and statistical softwares 4 10 Follow latest developments in the field, and sustain personal and professional development with the awareness of the necessity of life long learning 5 11 Use different resources in accordance with academic principles, synthesize the data gathered, and present them effectively in an unfamiliar field. 4 12 Use Turkish and at least one foreign language in accordance with the requirements in academic and business context 4 13 Perceive and interpret the feelings, ideas and behaviours of people appropriately, and express himself/herself accurately in written or oral format 4 14 Question traditional approaches, methods and implementations; develop and implement alternative methods when required 5 15 Recognize and apply social, scientific and professional ethical values. 4 16 Determine the most appropriate approaches, implementations and methods of business management considering sectors, their sizes, resources, cultures, goals and objectives 5 17 Monitor external factors such as industrial structures, competition, technologies, economics, politics, cultures that affects the activities of businesses and interpret their impact on businesses 5 18 Take initiative individually or/and as a member of a team, lead and work effectively 4 19 As well as professional development, improve him-/herself continuously in scientific, social, cultural and artistic fields according to his/her interests and abilities, identifying needs of learning. 4 * Contribution levels are between 0 (not) and 5 (maximum).   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 14 3 42     Out of Class Study (Preliminary Work, Practice) 14 5 70 Assesment Related Works     Homeworks, Projects, Others 0 0 0     Mid-term Exams (Written, Oral, etc.) 1 20 20     Final Exam 1 20 20 Total Workload: 152 Total Workload / 25 (h): 6.08 ECTS Credit: 6