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Course Description Course Name : Computer Software for Lodging Places Course Code : KON218 Course Type : Compulsory Level of Course : First Cycle Year of Study : 2 Course Semester : Spring (16 Weeks) ECTS : 4 Name of Lecturer(s) : Instructor ZAFERBUZCU Learning Outcomes of the Course : Does transactions of front office and housekeeping departments by using the computer automation programs, prepares and receives documents by using automation programs Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : To teach the front office automation program at accommodation establishments Course Contents : This course includes knowledge and skills dealing with issues by using computer automation programs to make the guest´s front office operations, using computer automation programs to make guests housekeeping operations, to get the documents output from the computer, Language of Instruction : Turkish Work Place : Computer lab.   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 general information about the Electra program package web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 2 Reservation, New Reservation, Update Reservation, Wait List, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 3 Groups reservation, Profiles, Room Plans, Floor Plans, Confirmation, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 4 Calender, Front Desk, Arrivals, In House Guests, Accounts, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 5 wake-up, Room Blocking, Messages, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 6 voucher, Agencies contract and agreements web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 7 midterm exam web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 8 black list, , on request, stop sale web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 9 Cashiering, Currency Exchange, Close Cashier web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 10 discount, deposit, Quick C/İ-C/O, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 11 Rooms Management, Housekeeping, Room Discrepancies web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 12 memerandum web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 13 Turn away, overbooking, web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 14 price fixing, breakdown register, complaint register, CRM transaction web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 15 general repetition web content, presentations, assignments, sample questions. Lecture, Demonstration, Question and Answer, Laboratory 16/17 final exam study for exam practice exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)  Elektra V.3 lectures notes Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 40     Homeworks/Projects/Others 1 60 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Contribution of the Course to Key Learning Outcomes # Key Learning Outcome Contribution* 1 Understands basic terms of business, comprehends strategical, tactical and operational aspects and local, national, international and global aspects of business management. 4 2 Has sufficient knowledge and conscious about issues which interest society such as job security, worker health, social security rights, quality control and management and protection of natural and cultural environment. 4 3 Comprehends, explains and applies planning, organization, execution, coordination and control management of accommodation enterprises. 5 4 Has the skill of nominal and statistical research and thinking skill, predicts results of decisions to be taken and makes correct estimations, considers cause-effect relationship, has the skill of analytical thinking and develops strategical approach. 4 5 Is open to innovation and change, enterprising, has the behavior of life long learning, thinks analytically, uses modern methods and technologies of business primarily information technologies. 5 6 Has basic computer using knowledge and knowledge about information systems used in hotel management and has the skill of using these softwares. 5 7 Has quality conscious, executes and completes qualified works and makes and manages activities for the improvement of employees under his/her responsibility. 4 8 Creates solution and takes responsibility in unpredictable and complex situations about hotel management, travel management and other touristic managements. 4 9 Thinks critically, creates alternative solutions and obtains information from different resources and makes analyzes; has the capability of considering social, scientific and ethical values about announcement and interpretation of results. 4 10 Comprehends legal, social and moral responsibilites of business life and perceives social transformation. 3 11 Has the capability of verbal and written communication in Turkish, speaks correctly and effectively, conveys information and thoughts in a way that others can understand, has the skill of interpretation and criticism, has high persuasiveness. 4 12 Is prone to teamwork, has leadership skills and skill of communicating with experts in other fields and specializes in specific field of a tourism enterprise and also has sufficient knowledge about other departments. 4 13 Evaluates concepts, ideas and data in tourism management with scientific methods, determines and analyzes complex problems and subjects, develops suggestions. 4 14 Understands socio-economic structure of tourism and within this scope its importance for the country and designs skills about investment of a new enterprise to be founded in otherfields of tourism and service sector. 4 15 Knows sectoral conditions to cope with continuous fluctuation depending on flexible demands in a tourist facility and has the knowledge to use and evaluate tools which would analyze a tourism management together with its internal and external environment. 4 16 Additional to vocational development, through his/her interest and traits, in scientific, social, cultural and artistic areas, contuniously develops himself/herself by determining his/her learning needs. 5 * Contribution levels are between 0 (not) and 5 (maximum).   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 14 3 42     Out of Class Study (Preliminary Work, Practice) 14 3 42 Assesment Related Works     Homeworks, Projects, Others 1 2 2     Mid-term Exams (Written, Oral, etc.) 1 1 1     Final Exam 1 1 1 Total Workload: 88 Total Workload / 25 (h): 3.52 ECTS Credit: 4