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| Course Description |
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| Course Name |
: |
Total Quality Management |
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| Course Code |
: |
ENM417 |
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| Course Type |
: |
Compulsory |
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| Level of Course |
: |
First Cycle |
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| Year of Study |
: |
4 |
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| Course Semester |
: |
Fall (16 Weeks) |
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| ECTS |
: |
4 |
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| Name of Lecturer(s) |
: |
Asst.Prof.Dr. MEVHİBE OYA ÇETİK
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| Learning Outcomes of the Course |
: |
To learn definiton of quality and determine the scope of it
To distinguish the phases of total quality management and its development process
To identify the quality assurance system and know its properties
To recognize the tools and techniques for applying total quality management concept
To manage to calculate quality costs
To manage to establish quality system
To manage to identify EFQM model and self-evaluation consepts and apply them
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| Mode of Delivery |
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Face-to-Face |
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| Prerequisites and Co-Prerequisites |
: |
None |
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| Recommended Optional Programme Components |
: |
None |
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| Aim(s) of Course |
: |
The aim of this course is to provide information about total quality management philosophy and its applications. |
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| Course Contents |
: |
The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught. |
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| Language of Instruction |
: |
Turkish |
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| Work Place |
: |
Classroom |
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Course Outline /Schedule (Weekly) Planned Learning Activities |
| Week | Subject | Student's Preliminary Work | Learning Activities and Teaching Methods |
|
1 |
Quality concept, general definitions, development of quality concept |
Reading of relevant references |
Lecture ,discussion |
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2 |
Quality gurus |
Reading of relevant references |
Lecture ,discussion |
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3 |
Definiton of total quality management and its principles |
Reading of relevant references |
Lecture |
|
4 |
The principles of total quality management |
Reading of relevant references |
Presentation |
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5 |
KAIZEN |
Reading of relevant references |
Presentation |
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6 |
Culture of organizaiton |
Reading of relevant references |
Lecture |
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7 |
Quality costs |
Reading of relevant references and research |
Lecture |
|
8 |
Methods and techniques used in applying total quality managemet |
Research |
Presentation |
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9 |
Midterm |
Exam preparation |
Exam |
|
10 |
Methods and techniques used in applying total quality managemet |
Research |
Lecture, presentation |
|
11 |
Quality standardization |
Reading of relevant references |
Presentation |
|
12 |
Quality standardization |
Research |
Presentation |
|
13 |
Preparation of quality management handbook |
Research |
Lecture |
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14 |
Preparation of quality management handbook (case study) |
Research |
Presentation |
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15 |
EFQM and self-evaluation |
Reading of relevant references |
Presentation |
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16/17 |
Final |
Exam preperation |
Exam |
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Required Course Resources |
| Resource Type | Resource Name |
| Recommended Course Material(s) |
 Kavrakoğlu, İ. Toplam Kalite Yönetimi , KalDer yayınları
Kalite ve Hayata İzdüşümleri, Türkay Dereli, Adil Baykasoğlu,Nobel Yayıncılık, 2003
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| |
| Required Course Material(s) | |
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Assessment Methods and Assessment Criteria |
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Semester/Year Assessments |
Number |
Contribution Percentage |
|
Mid-term Exams (Written, Oral, etc.) |
1 |
70 |
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Homeworks/Projects/Others |
1 |
30 |
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Total |
100 |
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Rate of Semester/Year Assessments to Success |
40 |
| |
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Final Assessments
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100 |
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Rate of Final Assessments to Success
|
60 |
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Total |
100 |
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| Contribution of the Course to Key Learning Outcomes |
| # | Key Learning Outcome | Contribution* |
|
1 |
Can collect and analyze data required for industrial engineering problems ,develops and evaluates alternative solutions. |
2 |
|
2 |
Has sufficient background on topics related to mathematics, physical sciences and industrial engineering. |
1 |
|
3 |
Gains ability to use the acquired theoretical knowledge on basic sciences and industrial engineering for describing, formulating and solving an industrial engineering problem, and to choose appropriate analytical and modeling methods. |
1 |
|
4 |
Gains ability to analyze a service and/or manufacturing system or a process and describes, formulates and solves its problems . |
5 |
|
5 |
Gains ability to choose and apply methods and tools for industrial engineering applications. |
2 |
|
6 |
Can access information and to search/use databases and other sources for information gathering. |
3 |
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7 |
Works efficiently and takes responsibility both individually and as a member of a multi-disciplinary team. |
4 |
|
8 |
Appreciates life time learning; follows scientific and technological developments and renews himself/herself continuously. |
2 |
|
9 |
Can use computer software in industrial engineering along with information and communication technologies. |
4 |
|
10 |
Can use oral and written communication efficiently. |
3 |
|
11 |
Has a conscious understanding of professional and ethical responsibilities. |
3 |
|
12 |
Uses English skills to follow developments in industrial engineering and to communicate with people in his/her profession. |
1 |
|
13 |
Has a necessary consciousness on issues related to job safety and health, legal aspects of environment and engineering practice. |
4 |
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14 |
Becomes competent on matters related to project management, entrepreneurship, innovation and has knowledge about current matters in industrial engineering. |
4 |
| * Contribution levels are between 0 (not) and 5 (maximum). |
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| Student Workload - ECTS |
| Works | Number | Time (Hour) | Total Workload (Hour) |
| Course Related Works |
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Class Time (Exam weeks are excluded) |
14 |
3 |
42 |
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Out of Class Study (Preliminary Work, Practice) |
14 |
2 |
28 |
| Assesment Related Works |
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Homeworks, Projects, Others |
1 |
10 |
10 |
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Mid-term Exams (Written, Oral, etc.) |
1 |
10 |
10 |
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Final Exam |
1 |
10 |
10 |
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Total Workload: | 100 |
| Total Workload / 25 (h): | 4 |
| ECTS Credit: | 4 |
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