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| Course Description |
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| Course Name |
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Nursing Care Quality Management |
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| Course Code |
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HMS332 |
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| Course Type |
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Optional |
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| Level of Course |
: |
First Cycle |
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| Year of Study |
: |
3 |
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| Course Semester |
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Spring (16 Weeks) |
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| ECTS |
: |
3 |
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| Name of Lecturer(s) |
: |
Instructor NURİYEKABUKÇU
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| Learning Outcomes of the Course |
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Learns and explains the concepts of quality and service quality
Analyzes problems in the provision of health services, gains problem solving ability and gives examples
Has information on quality systems and comments
Gains knowledge and skills in the development of quality management in health care
Generates ideas on how to develop patient-centered quality in health care
Knows the international quality standards and accreditation, gives examples
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| Mode of Delivery |
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Face-to-Face |
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| Prerequisites and Co-Prerequisites |
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None |
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| Recommended Optional Programme Components |
: |
None |
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| Aim(s) of Course |
: |
This course aims to introduce concepts that are related to quality management in health care and basic information on the quality and standards of international accreditation. |
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| Course Contents |
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The concept of quality in health care, quality measurement, improvement of service, teamwork, quality certification and accreditation in health services, and patient safety issues takes place in this course. |
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| Language of Instruction |
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Turkish |
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| Work Place |
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Classroom |
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Course Outline /Schedule (Weekly) Planned Learning Activities |
| Week | Subject | Student's Preliminary Work | Learning Activities and Teaching Methods |
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1 |
The Concept of Quality in Health Care
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Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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2 |
Quality Measurement in Health Care |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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|
3 |
Total Quality Management: Responsibilities of Senior Management |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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4 |
Total Quality Management: Patient-oriented |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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5 |
Total Quality Management: Employee Engagement
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Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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6 |
Total Quality Management: Continuous Improvement
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Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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7 |
Total Quality Management: Vendor Support
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Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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8 |
Mid-term Exam |
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9 |
Teamwork in Improving the Quality |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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10 |
Patient Safety |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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11 |
Accreditation in Health Services, Certification and Quality Awards
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Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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12 |
Health Quality Service Accreditation Standards |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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13 |
Health Quality Service Accreditation Standards |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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14 |
Joint Commission International Accreditation Standards |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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15 |
Joint Commission International Accreditation Standards |
Research from related resources, sample applications review
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1-Lecture, 2-Question-Answer, 3-Discussion, 4-Problem Solving
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16/17 |
Final Exam |
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Required Course Resources |
| Resource Type | Resource Name |
| Recommended Course Material(s) |
 The Health Quality Service International Hospital Standarts
World Health Organization (WHO)
Agency for Healthcare Research and Quality (AHRQ)
Tekarslan E, Kılınç T, Şencan Hi Baysal H (Social Psychology of Behavior, IU School of Business Publication No: 278, Dönence printing press, İstanbul.(2000).
Joint Commission International Accreditation Standards, Hospital Accreditation Program, Third Edition, (2007).
HOWE, Tony: ISO 9000:1994 Registration in Healtcare Organisations in UK.Çoruh Mithat (ed)..Total Quality Management and Performance Measurement in Health Care, Ankara, Haberal Education Foundation, ss.313-322 (1997).
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| Required Course Material(s) | |
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Assessment Methods and Assessment Criteria |
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Semester/Year Assessments |
Number |
Contribution Percentage |
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Mid-term Exams (Written, Oral, etc.) |
1 |
60 |
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Homeworks/Projects/Others |
1 |
40 |
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Total |
100 |
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Rate of Semester/Year Assessments to Success |
40 |
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Final Assessments
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100 |
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Rate of Final Assessments to Success
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60 |
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Total |
100 |
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| Contribution of the Course to Key Learning Outcomes |
| # | Key Learning Outcome | Contribution* |
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1 |
Knows the factors that may affect nursing care practices during health and/or disease states in accordance with the basic human needs of the individual, family and community health. |
3 |
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2 |
Knows how to use the teaching and learning process in nursing care |
4 |
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3 |
Knows how to use health policy, legislation and management of health services in the nursing process, and knows his/her duties, powers and responsibilities. |
5 |
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4 |
Knows human body cells, tissues, systems, structure, function and the relation of these systems. Explains the structure and the physiological functions of healthy and sick individuals, identifies unhealthy conditions and plans appropriate nursing interventions.
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4 |
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5 |
Knows the concepts and theories that form the basis of nursing care and health protection, and makes appropriate plans and evaluations for the maintenance and development of nursing using effective communication techniques . |
4 |
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6 |
Assesses developments related to nursing using scientific methods . Knows how to benefit from the evidence-based applications in meeting the healthy caring needs of the patient and healthy individuals . |
5 |
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7 |
Knows human body cells, tissues, systems, structure and function of these systems. Explains the structure and the physiological functions of healthy and sick individuals, identifies unhealthy conditions, and plans and practises appropriate nursing interventions. |
4 |
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8 |
Contributes to the creation of policies to raise the level of community health. Sensitive to the issue of community health projects and activities to improve health protection. |
5 |
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9 |
Assumes responsibility for solving professional problems. |
5 |
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10 |
Develops a positive attitude towards lifelong learning, aware of his/her learning needs. |
4 |
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11 |
Uses information and communication technologies in the field. |
5 |
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12 |
Takes responsibility for health-related applications as an active member of the team. |
5 |
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13 |
Knows the methods for the production of scientific knowledge and how to use the scientific method of problem solving. |
5 |
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14 |
Uses effective communication techniques in accordance with the concepts and theories that form the basis of nursing care. |
5 |
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15 |
Uses scientific methods and developments relevant to nursing practice. Makes evidence-based practices in meeting the health care needs of the patients and healthy individuals . |
5 |
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16 |
Uses the process of teaching and learning in nursing services. |
4 |
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17 |
Uses information on health policy, health care legislation and management in nursing care process. |
5 |
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18 |
Uses scientific problem-solving methods and methods for the production of scientific knowledge in practices. |
5 |
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19 |
Acts in accordance with the principles of professional ethics, democracy, human rights, social, scientific and cultural values. |
5 |
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20 |
As well as developing professionally, takes interest in scientific, social, cultural and artistic fields in accordance with his/her capabilities by identifying his/her learning needs. Knows at least one foreign language. |
0 |
| * Contribution levels are between 0 (not) and 5 (maximum). |
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| Student Workload - ECTS |
| Works | Number | Time (Hour) | Total Workload (Hour) |
| Course Related Works |
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Class Time (Exam weeks are excluded) |
14 |
2 |
28 |
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Out of Class Study (Preliminary Work, Practice) |
14 |
1 |
14 |
| Assesment Related Works |
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Homeworks, Projects, Others |
1 |
10 |
10 |
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Mid-term Exams (Written, Oral, etc.) |
1 |
10 |
10 |
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Final Exam |
1 |
10 |
10 |
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Total Workload: | 72 |
| Total Workload / 25 (h): | 2.88 |
| ECTS Credit: | 3 |
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