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| Course Description |
|
| Course Name |
: |
Front Office Management |
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| Course Code |
: |
KON219 |
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| Course Type |
: |
Compulsory |
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| Level of Course |
: |
First Cycle |
|
| Year of Study |
: |
2 |
|
| Course Semester |
: |
Fall (16 Weeks) |
|
| ECTS |
: |
4 |
|
| Name of Lecturer(s) |
: |
Instructor ZAFERBUZCU
|
|
| Learning Outcomes of the Course |
: |
Learns the importance of front office department at accommodation establishment, learns functioning of the front Office department and relationships with other departments, teaches
the use of necessary software and information technologies to the Front Office department
|
|
| Mode of Delivery |
: |
Face-to-Face |
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| Prerequisites and Co-Prerequisites |
: |
None |
|
| Recommended Optional Programme Components |
: |
None |
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| Aim(s) of Course |
: |
To teach practice of front office and front office department at accommodation establishment |
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| Course Contents |
: |
Front office department, front office staff and traits, equipmenst of front office, forms, front office operations |
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| Language of Instruction |
: |
Turkish |
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| Work Place |
: |
D-102, Applied hotel |
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Course Outline /Schedule (Weekly) Planned Learning Activities |
| Week | Subject | Student's Preliminary Work | Learning Activities and Teaching Methods |
|
1 |
Front Office department and its place in the establishment |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
2 |
organization of front office, front office staff and their duties |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
3 |
Relationship of front office department with other departments, front office system |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
4 |
Booking varieties, booking process, the documents used for booking |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
5 |
İnformation, welcoming guests at the hotel and the organization of documents used |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
6 |
reception, documents used at receptions and organizations |
web content, presentations, assignments, sample questions, study for exam |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
7 |
midterm exam. |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
8 |
safe operations, guest accounts, recording systems, Folio opening |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
9 |
central operations |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
10 |
filing operations |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
11 |
guest types, room types |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
12 |
other operations of reservation section |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
13 |
reports of front office department and Preparation of statistical data |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
14 |
Occupancy rate estimates and pricing, Night operations |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
15 |
general repetition |
web content, presentations, assignments, sample questions |
Lecture, discussion, case study. Standard classroom technologies, the projector, internet and library databases |
|
16/17 |
final exam |
study for exam |
written examination, test and practice |
|
|
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Required Course Resources |
| Resource Type | Resource Name |
| Recommended Course Material(s) |
 front office management at accommodation establishments, Burhan Şener, Detay Yayıncılık
front office operations and management at accommodation establishments, Nevzat Eraslan
front office management at accommodation establishments, Murat Emeksiz, Medet Yolal
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| |
| Required Course Material(s) | |
|
|
|
Assessment Methods and Assessment Criteria |
|
Semester/Year Assessments |
Number |
Contribution Percentage |
|
Mid-term Exams (Written, Oral, etc.) |
1 |
60 |
|
Homeworks/Projects/Others |
1 |
40 |
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Total |
100 |
|
Rate of Semester/Year Assessments to Success |
40 |
| |
|
Final Assessments
|
100 |
|
Rate of Final Assessments to Success
|
60 |
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Total |
100 |
|
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| Contribution of the Course to Key Learning Outcomes |
| # | Key Learning Outcome | Contribution* |
|
1 |
Understands basic terms of business, comprehends strategical, tactical and operational aspects and local, national, international and global aspects of business management. |
5 |
|
2 |
Has sufficient knowledge and conscious about issues which interest society such as job security, worker health, social security rights, quality control and management and protection of natural and cultural environment. |
4 |
|
3 |
Comprehends, explains and applies planning, organization, execution, coordination and control management of accommodation enterprises. |
4 |
|
4 |
Has the skill of nominal and statistical research and thinking skill, predicts results of decisions to be taken and makes correct estimations, considers cause-effect relationship, has the skill of analytical thinking and develops strategical approach. |
5 |
|
5 |
Is open to innovation and change, enterprising, has the behavior of life long learning, thinks analytically, uses modern methods and technologies of business primarily information technologies. |
4 |
|
6 |
Has basic computer using knowledge and knowledge about information systems used in hotel management and has the skill of using these softwares. |
5 |
|
7 |
Has quality conscious, executes and completes qualified works and makes and manages activities for the improvement of employees under his/her responsibility. |
4 |
|
8 |
Creates solution and takes responsibility in unpredictable and complex situations about hotel management, travel management and other touristic managements. |
4 |
|
9 |
Thinks critically, creates alternative solutions and obtains information from different resources and makes analyzes; has the capability of considering social, scientific and ethical values about announcement and interpretation of results. |
4 |
|
10 |
Comprehends legal, social and moral responsibilites of business life and perceives social transformation. |
5 |
|
11 |
Has the capability of verbal and written communication in Turkish, speaks correctly and effectively, conveys information and thoughts in a way that others can understand, has the skill of interpretation and criticism, has high persuasiveness. |
5 |
|
12 |
Is prone to teamwork, has leadership skills and skill of communicating with experts in other fields and specializes in specific field of a tourism enterprise and also has sufficient knowledge about other departments. |
5 |
|
13 |
Evaluates concepts, ideas and data in tourism management with scientific methods, determines and analyzes complex problems and subjects, develops suggestions. |
4 |
|
14 |
Understands socio-economic structure of tourism and within this scope its importance for the country and designs skills about investment of a new enterprise to be founded in otherfields of tourism and service sector. |
4 |
|
15 |
Knows sectoral conditions to cope with continuous fluctuation depending on flexible demands in a tourist facility and has the knowledge to use and evaluate tools which would analyze a tourism management together with its internal and external environment. |
4 |
|
16 |
Additional to vocational development, through his/her interest and traits, in scientific, social, cultural and artistic areas, contuniously develops himself/herself by determining his/her learning needs. |
5 |
| * Contribution levels are between 0 (not) and 5 (maximum). |
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| Student Workload - ECTS |
| Works | Number | Time (Hour) | Total Workload (Hour) |
| Course Related Works |
|
Class Time (Exam weeks are excluded) |
14 |
4 |
56 |
|
Out of Class Study (Preliminary Work, Practice) |
14 |
2 |
28 |
| Assesment Related Works |
|
Homeworks, Projects, Others |
1 |
2 |
2 |
|
Mid-term Exams (Written, Oral, etc.) |
1 |
5 |
5 |
|
Final Exam |
1 |
5 |
5 |
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Total Workload: | 96 |
| Total Workload / 25 (h): | 3.84 |
| ECTS Credit: | 4 |
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