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Course Description Course Name : Hospitality Management Course Code : KON205 Course Type : Compulsory Level of Course : First Cycle Year of Study : 2 Course Semester : Fall (16 Weeks) ECTS : 3 Name of Lecturer(s) : Instructor DİĞDEM TECER ESKİYÖRÜK Learning Outcomes of the Course : Reviews the concepts of management and leadership Explains and reviews management theories Recognizes the key issues in the field of hospitality and makes suggestions for solutions to these problems Knows executive types and administrator roles Evaluates the administrator must have administrative capabilities Recognizes management theories Learns the functions of management in detail Recognizes the concepts and theories of motivation and leadeship and builds a solid foundation for the use of work life. Knows communication processes and organizational communication in accomodation enterprises Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : To provide students with a deeper understanding of the management and functioning of accommodation enterprises. Students gain management skills in business life Course Contents : Hospitality industry, features of the hotel enterprises, hotel management, human resources management, hotel management marketing, guest relations, public relations, hotel management accounting, financial management, front office, reservation, housekeeping, food and beverage management Language of Instruction : Turkish Work Place : Classroom 102   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 The development of the hospitality industry, hotel management definition and classification Learn about the related topic Lecture, discussion, question-and-answer technique 2 Hotel management features, hospitality industry in Turkey Learn about the related topic Lecture, discussion, question-and-answer technique 3 The classification of hotels in Turkey, to determine the place of establishment, the opening of hotel management operations Learn about the related topic Lecture, discussion, question-and-answer technique 4 Hotel management Learn about the related topic Lecture, discussion, question-and-answer technique 5 Human resources management at a Hotel establishment. Learn about the related topic Lecture, discussion, question-and-answer technique 6 Hotel management marketing Learn about the related topic Lecture, discussion, question-and-answer technique 7 Guest relations management in a Hotel establishment. Learn about the related topic Lecture, discussion, question-and-answer technique 8 Midterm exam review related topics Written exam 9 Public relations in a hotel establishment Learn about the related topic Lecture, discussion, question-and-answer technique 10 Accounting in a hotel establishment Learn about the related topic Lecture, discussion, question-and-answer technique 11 Finacial management in a hotel establishment Learn about the related topic Lecture, discussion, question-and-answer technique 12 Front office and reservation Learn about the related topic Lecture, discussion, question-and-answer technique 13 Housekeeping in a hotel establishment Learn about the related topic Lecture, discussion, question-and-answer technique 14 Food and beverage management Learn about the related topic Lecture, discussion, question-and-answer technique 15 Hotel management approaches in the world Learn about the related topic Lecture, discussion, question-and-answer technique 16/17 Final Exam Review related topics Written exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)  KOZAK, Meryem Akoğlan(Editör), Hotel Management, Detay Yayıncılık, Ankara, 2012 Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 60     Homeworks/Projects/Others 1 40 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Contribution of the Course to Key Learning Outcomes # Key Learning Outcome Contribution* 1 Understands basic terms of business, comprehends strategical, tactical and operational aspects and local, national, international and global aspects of business management. 5 2 Has sufficient knowledge and conscious about issues which interest society such as job security, worker health, social security rights, quality control and management and protection of natural and cultural environment. 5 3 Comprehends, explains and applies planning, organization, execution, coordination and control management of accommodation enterprises. 5 4 Has the skill of nominal and statistical research and thinking skill, predicts results of decisions to be taken and makes correct estimations, considers cause-effect relationship, has the skill of analytical thinking and develops strategical approach. 5 5 Is open to innovation and change, enterprising, has the behavior of life long learning, thinks analytically, uses modern methods and technologies of business primarily information technologies. 4 6 Has basic computer using knowledge and knowledge about information systems used in hotel management and has the skill of using these softwares. 0 7 Has quality conscious, executes and completes qualified works and makes and manages activities for the improvement of employees under his/her responsibility. 5 8 Creates solution and takes responsibility in unpredictable and complex situations about hotel management, travel management and other touristic managements. 5 9 Thinks critically, creates alternative solutions and obtains information from different resources and makes analyzes; has the capability of considering social, scientific and ethical values about announcement and interpretation of results. 5 10 Comprehends legal, social and moral responsibilites of business life and perceives social transformation. 0 11 Has the capability of verbal and written communication in Turkish, speaks correctly and effectively, conveys information and thoughts in a way that others can understand, has the skill of interpretation and criticism, has high persuasiveness. 4 12 Is prone to teamwork, has leadership skills and skill of communicating with experts in other fields and specializes in specific field of a tourism enterprise and also has sufficient knowledge about other departments. 5 13 Evaluates concepts, ideas and data in tourism management with scientific methods, determines and analyzes complex problems and subjects, develops suggestions. 5 14 Understands socio-economic structure of tourism and within this scope its importance for the country and designs skills about investment of a new enterprise to be founded in otherfields of tourism and service sector. 5 15 Knows sectoral conditions to cope with continuous fluctuation depending on flexible demands in a tourist facility and has the knowledge to use and evaluate tools which would analyze a tourism management together with its internal and external environment. 5 16 Additional to vocational development, through his/her interest and traits, in scientific, social, cultural and artistic areas, contuniously develops himself/herself by determining his/her learning needs. 0 * Contribution levels are between 0 (not) and 5 (maximum).   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 16 2 32     Out of Class Study (Preliminary Work, Practice) 16 1 16 Assesment Related Works     Homeworks, Projects, Others 1 10 10     Mid-term Exams (Written, Oral, etc.) 1 5 5     Final Exam 1 5 5 Total Workload: 68 Total Workload / 25 (h): 2.72 ECTS Credit: 3