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Course Description Course Name : Business Etiquette and Protocol Course Code : KON429 Course Type : Optional Level of Course : First Cycle Year of Study : 4 Course Semester : Fall (16 Weeks) ECTS : 3 Name of Lecturer(s) : Asst.Prof.Dr. MEHMET CİHAN YAVUZ Learning Outcomes of the Course : Knows the importance of business etiquette and protocol Knows protocol rules and principles Apllies protocol rules in office, official vehicles, ceremony, meeting, correspondences, dressing. Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : Giving students business etiquette and protocol knowledge and skills required in business and social life. Course Contents : Importance of business etiquette and protocol, places, rules, principles, important persons in protocol, office, vehicles, ceremony, meeting, correspondance, signature, accession, dressing, guest and invitation protocols. Language of Instruction : Turkish Work Place : Classroom 104   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 Importance of business etiquette and protocol Reading lecture notes Lecturing, ppt, role playing 2 Protocol subjects Reading lecture notes Lecturing, ppt, role playing 3 Places that protocol rules performed properly Reading lecture notes Lecturing, ppt, role playing 4 Principles of Protocol Reading lecture notes Lecturing, ppt, role playing 5 Important persons in protocol Reading lecture notes Lecturing, ppt, role playing 6 Office Place and Automobile Protocol Reading lecture notes Lecturing, ppt, role playing 7 Meeting Protocol Reading lecture notes Lecturing, ppt, role playing 8 Midterm exam Reading lecture notes Written exam 9 Ceremony Protocol Reading lecture notes Lecturing, ppt, role playing 10 Correspondence protocol Reading lecture notes Lecturing, ppt, role playing 11 Signature Protocol Reading lecture notes Lecturing, ppt, role playing 12 Accesion Protocol Reading lecture notes Lecturing, ppt, role playing 13 Dressing Protocol Reading lecture notes Lecturing, ppt, role playing 14 Guest Protocol Reading lecture notes Lecturing, ppt, role playing 15 Invitation Protocol Reading lecture notes Lecturing, ppt, role playing 16/17 Final exam Reading lecture notes Written exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)   Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 50     Homeworks/Projects/Others 1 50 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Contribution of the Course to Key Learning Outcomes # Key Learning Outcome Contribution* 1 Understands basic terms of business, comprehends strategical, tactical and operational aspects and local, national, international and global aspects of business management. 0 2 Has sufficient knowledge and conscious about issues which interest society such as job security, worker health, social security rights, quality control and management and protection of natural and cultural environment. 0 3 Comprehends, explains and applies planning, organization, execution, coordination and control management of accommodation enterprises. 3 4 Has the skill of nominal and statistical research and thinking skill, predicts results of decisions to be taken and makes correct estimations, considers cause-effect relationship, has the skill of analytical thinking and develops strategical approach. 0 5 Is open to innovation and change, enterprising, has the behavior of life long learning, thinks analytically, uses modern methods and technologies of business primarily information technologies. 0 6 Has basic computer using knowledge and knowledge about information systems used in hotel management and has the skill of using these softwares. 0 7 Has quality conscious, executes and completes qualified works and makes and manages activities for the improvement of employees under his/her responsibility. 3 8 Creates solution and takes responsibility in unpredictable and complex situations about hotel management, travel management and other touristic managements. 0 9 Thinks critically, creates alternative solutions and obtains information from different resources and makes analyzes; has the capability of considering social, scientific and ethical values about announcement and interpretation of results. 0 10 Comprehends legal, social and moral responsibilites of business life and perceives social transformation. 5 11 Has the capability of verbal and written communication in Turkish, speaks correctly and effectively, conveys information and thoughts in a way that others can understand, has the skill of interpretation and criticism, has high persuasiveness. 5 12 Is prone to teamwork, has leadership skills and skill of communicating with experts in other fields and specializes in specific field of a tourism enterprise and also has sufficient knowledge about other departments. 5 13 Evaluates concepts, ideas and data in tourism management with scientific methods, determines and analyzes complex problems and subjects, develops suggestions. 0 14 Understands socio-economic structure of tourism and within this scope its importance for the country and designs skills about investment of a new enterprise to be founded in otherfields of tourism and service sector. 0 15 Knows sectoral conditions to cope with continuous fluctuation depending on flexible demands in a tourist facility and has the knowledge to use and evaluate tools which would analyze a tourism management together with its internal and external environment. 0 * Contribution levels are between 0 (not) and 5 (maximum).   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 14 2 28     Out of Class Study (Preliminary Work, Practice) 14 1 14 Assesment Related Works     Homeworks, Projects, Others 1 10 10     Mid-term Exams (Written, Oral, etc.) 1 10 10     Final Exam 1 10 10 Total Workload: 72 Total Workload / 25 (h): 2.88 ECTS Credit: 3