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Course Description Course Name : Total Quality Management Systems Course Code : 27092 Course Type : Optional Level of Course : Sub-Level (Undergraduate Degree) Course Semester : Fall and Spring (16 Weeks) ECTS : 3 Name of Lecturer(s) : Asst.Prof.Dr. DİLEK SAY Learning Outcomes of the Course : Knows basic quality concepts, quality development, dimensions and components Knows quality groups and their contribution to the quality Knows Total Quality Management and its principles Knows the issues of the EFQM Excellence Model and Self-Assessment Knows Total Quality Management application phases Knows the shape and scope of application of the ISO 9001 Quality Management System Standard to Knows the shape and scope of application of ISO 14001 Environmental Management System Standard Recognizes the application and scope of OHSAS 18001 Occupational Health and Safety Management System Gains awareness about various levels of organization departments and responsibilities in the areas of quality Distinguishes the standard definition, types, and the concept of standardization Learns about Total Productive Maintenance Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : To raise students who are aware of the concept of Total Quality and principles of Total Quality Management, know steps in application of those principles as well as standards of quality management systems. Course Contents : The concept of quality and general definitions, historical development of quality, quality groups, and principles of Total Quality Management (Process Approach, continuous improvement (Kaizen), Total Quality Management Principles (Leadership, Total Participation), Total Quality Management, and Policy (Suppliers and collaboration, customer focus), the responsibilities of the organizations, quality culture and quality of activities, TQM Implementation Steps, Quality (dis) Cost, Total Productive Maintenance, Standard definition, types and importance of standardization, the TS-EN-ISO 9001 quality Management System Standard, the EFQM Excellence Model and Self-Assessment, TS-EN-ISO 14001 Environmental Management System Standard, TS-EN-ISO 27000 Standard for Information Management, Safety and Occupational Health and Safety Management System OHSAS 18001, SA 8000 Social Accountability Standard. Language of Instruction : Turkish Work Place : Classroom   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 The concept of quality and general definitions, historical development of quality, quality groups-quality definitions, quality and productivity, quality dimensions Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 2 Total Quality Management and Policy (Process Approach, continuous improvement (Kaizen) history of quality management and control, Total Quality Management Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 3 Principles of Total Quality Management (Leadership, Total Participation) - Quality thinkers and their contributions Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 4 Principles of Total Quality Management (Suppliers and collaboration, customer-orientedness) - Quality Circles Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 5 Quality culture in organizations and activities, responsibilities-seven basic technical qualities; logs, histograms, etc. fishbone. Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 6 TQM Implementation Steps, Quality (dis) Cost-perfusion and control diagrams Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 7 Exam Written Exam 8 Exam Written Exam 9 Total Productive Maintenance - TQS role and importance of the culture of the company and the quality Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 10 Standard Definition, types and importance of standardization of customer- orientation and customer relationship on TQS Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 11 TS-EN-ISO 9001 Quality Management System Standard - the standard items Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 12 EFQM Excellence Model and Self-Evaluation-Quality costs Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 13 TS-EN-ISO 14001 Environmental Management System Standard, TS-EN-ISO 27000 Standard for Information Management Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 14 Occupational Safety and OHSAS 18001 Occupational Health and Safety Management System - standard items Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 15 SA 8000 Social Accountability Standard - the standard items Sale, İ., 2012. Total Quality Management System Lecture, Question-answer, Discuss 16/17 Exam Written Exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)  Sale, İ., 2012. Total Quality Management System Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 80     Homeworks/Projects/Others 1 20 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 14 2 28     Out of Class Study (Preliminary Work, Practice) 1 10 10 Assesment Related Works     Homeworks, Projects, Others 1 8 8     Mid-term Exams (Written, Oral, etc.) 1 10 10     Final Exam 1 15 15 Total Workload: 71 Total Workload / 25 (h): 2.84 ECTS Credit: 3