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Course Description Course Name : Quality Assurance and Standards Course Code : 27076 Course Type : Optional Level of Course : Sub-Level (Undergraduate Degree) Course Semester : Fall and Spring (16 Weeks) ECTS : 3 Name of Lecturer(s) : Asst.Prof.Dr. DİLEK SAY Learning Outcomes of the Course : The concept of quality standard manufacturing and service sector, the importance of standards and standardization, standardization of quality and environmental management standards. Be able to apply the principles of quality in the process of production and services; be able to carry out operations related to standardization; be able to supply quality and standards in in the area of production and service; be able to carry out the qualities and standards in management; be able to apply standards and quality in accordance with the regulations and environmental management. Creating a Quality Management System Infrastructure; Implementing Quality Standards; Applying statistical quality control methods. Mode of Delivery : Face-to-Face Prerequisites and Co-Prerequisites : None Recommended Optional Programme Components : None Aim(s) of Course : Gain qualifications related to quality assurance and standards in business life. Course Contents : Quality, Standards and Standardization, The Importance of Standards, Quality Management and Standards, Environmental Standards, QMS models, process management system, resource management system, production, quality control, total quality control. Language of Instruction : Turkish Work Place : Classroom   Course Outline /Schedule (Weekly) Planned Learning Activities Week Subject Student's Preliminary Work Learning Activities and Teaching Methods 1 Quality- History and basic concepts of quality Quality approaches Quality and efficiency Quality and cost Different approaches to the concept of quality Total Quality Management (TQM) International quality system documentation Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture, Question- Answer 2 Standards and Standardization- The benefits of standardization Standard types Preparation of the standards Certification and accreditation Turkish Standards Institute certification activities International standardization Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture 3 The Importance of Standards- The importance of standard manufacturing and service sector Place of standard and quality in production Place of standard and quality in service Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture 4 Quality Management and Standards- Quality and assurance terms and definitions, TS EN ISO 9001 and 22000 Quality Management Systems: definition and importance of basic principles Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture 5 Quality Management and Standards- Terms of TS EN ISO 9001 and 22000 Standards Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture 6 Quality Management and Standards- Terms of TS EN ISO 9001 and 22000 Standards, certification stages Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Lecture 7 Exam Writing Exam 8 Exam Writing Exam 9 Environmental Standards- Definition and Importance of Environmental Standards EN ISO 14001 standard, application areas and steps Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Oral Presentation, Lecture 10 QMS models - Strategic management, participating in management Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Question- Answer, Discussion 11 The process management system- the creation of processes Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Oral Presentation, Discussion 12 Resource management system- EFQM excellence model Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Oral Presentation 13 Production quality control- Inspection and sampling Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Problem Solving, Question Answer 14 Total quality control- Statistical Distributions Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Problem Solving, Question Answer 15 Total quality control- Control Charts Kölük, N., Dilsiz, İ., Kartal, C.S., 2012. Quality Assurance and Standards Problem Solving, Question Answer 16/17 Exam Writing Exam   Required Course Resources Resource Type Resource Name Recommended Course Material(s)  Kölük, N., Dilsiz, İ., Kartal, C.S., 2012.Quality Assurance and Standards Required Course Material(s)   Assessment Methods and Assessment Criteria Semester/Year Assessments Number Contribution Percentage     Mid-term Exams (Written, Oral, etc.) 1 80     Homeworks/Projects/Others 1 20 Total 100 Rate of Semester/Year Assessments to Success 40   Final Assessments 100 Rate of Final Assessments to Success 60 Total 100   Student Workload - ECTS Works Number Time (Hour) Total Workload (Hour) Course Related Works     Class Time (Exam weeks are excluded) 14 2 28     Out of Class Study (Preliminary Work, Practice) 1 10 10 Assesment Related Works     Homeworks, Projects, Others 1 8 8     Mid-term Exams (Written, Oral, etc.) 1 10 10     Final Exam 1 15 15 Total Workload: 71 Total Workload / 25 (h): 2.84 ECTS Credit: 3